REVIEWS
The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.
04.03.2010
Mariska, London
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
I really enjoyed my stay at Days Hotel! The staff was really friendly and very helpful. The only negative feedback I have is that the basin was dirty on the day I arrived. The rest of my stay everything was great and very clean! Thank you for a lovely stay!
Dear Mariska, I would like to acknowledge your recent stay at Days Hotel Waterford and would like to thank you for taking the time and trouble to send me your comments regarding your stay with us. I am always delighted to receive comments from our guests be they compliments or otherwise as it is only by our guests letting us know their views that we may maintain our high standards. I apologise that there was an issue with the basin in your room on arrival. I am delighted to hear that this did not affect the rest of your stay and look forward to welcoming you again in the future. Kind Regards, Management & Staff of Days Hotel Spa & Leisure Club Waterford
02.03.2010
Eamon, Dublin
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Had a really nice time, homely athmosphere, staff could not have been any more helpful or friendly,Thank you to them all.
Dear Eamon, Thank you for your review and kind comments regarding your recent stay with us here at Days Hotel Spa & Leisure Club Waterford. I am glad to hear that you enjoyed your stay and look forward to being of service to you again in the future. Kind Regards, Management & Staff Days Hotel Spa & Leisure Club
02.03.2010
Joanne, Lucan
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
We stayed for two nights, Friday and Saturday. The staff were lovely and the breakfast buffet was excellent!!! We will definately be back and plan to bring our children.
Dear Joanne, I would like to take this opportunity to thank you for sending us your kind comments about your recent stay at Days Hotel Spa & Leisure Club Waterford. I am delighted to hear that you enjoyed your stay and look forward to welcoming you and your family again in the future. Kind Regards Management & Staff Days Hotel Spa & Leisure Club Waterford
25.02.2010
Helen, Sligo
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
I didn't think much of the lady that checked me in but the girl on the breakfast buffet and the cleaning lady I met were lovely. Rosaleen(?) in housekeeping was very helpful when I forgot my dairy and posted it to me free of charge which is an usually nice touch.
Dear Helen, I would like to acknowledge your recent stay at Days Hotel Waterford and would like to thank you for taking the time and trouble to send me your comments regarding your stay with us. I am always delighted to receive comments from our guests be they compliments or otherwise as it is only by our guests letting us know their views that we may maintain our high standards. I am sorry to hear that you were not given a warm welcome by our reception staff. Customer care is paramount to me and I cannot offer any excuses to you if we failed in what we believe we do best. However, I am glad to hear that this did not reflect on the rest of your stay and I hope you had an enjoyable time with us. I hope we can be of service to you again in the future. Kind Regards, Management & Staff Days Hotel Spa & Leisure Club Waterford
23.02.2010
vincent, dublin
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Dear Vincent, Thank you for taking the time to send your review of Days Hotel Spa & Leisure Club. We look forward to being of service to you again in the future. Kind Regards, Management & staff of Days Hotel
04.01.2010
Stephen, Dublin
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
My two boys and i had a very good time in the hotel, and we hope to come back again in Feb.
Dear Stephen, thank you for taking the time to complete this review. I am delighted to hear that you and your sons enjoyed your stay and I look forward to being of service to you again in the future. Kind Regards, management & staff of Days Hotel Spa & Leisure Club
10.11.2009
Samantha, Athy
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
great hotel, have returned 5times now and wouldnt stay anywhere else
Dear Samantha, we are delighted to hear you enjoyed your stay and would like to thank you for your continued visits. Kind Regards, management and staff of Days Hotel
09.11.2009
Stephen, Ireland
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Dear Stephen, Thank you for taking the time to send your review. Regards, management of Days Hotel Spa & Leisure Club
09.11.2009
audrey, dublin
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Had a fantastic time at days hotel, can't praise the staff enough all the staff members were extremely helpful and friendly. the only thing i think the hotel could do with is a suitable smoking area, many other guests all said the same. Other than that i can't complain about the hotel at all, would definitely stay there again.
Dear Audrey, thank you for your review and comments about your stay. I look forward to you staying with us again in the future. Kind regards, Manager, Days Hotel Spa & Leisure Club
09.11.2009
John, Bruree
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
had a great weekend at Days Hotel. Room very spacious, food good, staff very efficient and friendly. Breakfast on Sunday morning was a little chaotic because the hotel seemed to be very busy and maybe because we left it late to come down.
Dear John, thank you for your review and comments. As you mentioned the hotel was extremely busy on the saturday night of your stay and I apologise that this affected breakfast on Sunday morning. I am glad to hear that you enjoyed the rest of your stay. Kind Regards, management and staff, Days Hotel Waterford
